Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.

Change of address

If you change name, address or telephone number, please let our receptionists know by calling or writing to us, it could be that you are moving outside of the practice area and will need to re-register.

Chaperones

If you would like a chaperone to be present during your consultation please ask at reception

Complaints policy

We take complaints very seriously. We like to respond quickly, sympathetically and fully to any complaint made. Please, should the need arise, make direct contact with one of the partners or the practice manager. If you are unhappy with us or the services we provide, you have the right at anytime to leave our list of patients and register with another practice.

Confidentiality

Confidentiality is a top priority. If you wish to speak to a receptionist or any member of the practice team in private, please ask at reception.

Disabled access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

Medical education

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.

New Patient Registration

You will be given an appointment with a health care assistant when you first register with us. This consultation is important, as it provides us with background information about you.